I am a Cloud and Web Services Specialist with over 3 years of experience in customer support, cloud applications, and automation in the hosting industry. I began my journey as a Customer Support Agent at IONOS, focusing on domains, DNS, and email services. I then moved on to a Coordinator role, where I supervised a team, led employee training, and handled complex troubleshooting and process automation.

My skills include server maintenance, database management, email migration, and automation using tools like Microsoft Power Automate, Google Scripts, and Microsoft Graph API. I also have experience managing cloud applications on Linux servers and integrating systems for seamless access control. I have a strong understanding of web services and security, and I thrive on solving challenging technical problems.

I am passionate about leveraging AI and automation to create efficient workflows and improve service delivery. With a solid foundation in troubleshooting, PHP-based applications, and cloud systems, I am committed to finding innovative solutions that enhance productivity and performance.